Term Support
Find the right place for common questions, data recovery, purchases and permissions.
Contact
Include your device model, iOS version and the steps that led to the issue. Please do not send Health data or other sensitive information.
Support email available at launchTerm stores its working data on your device and, when iCloud is available for Term, syncs it through your Apple iCloud account. If a fresh install is restoring existing data, leave Term open while the restore completes.
You can also export and import Term data from Settings. Keep exported files private: they can contain the names and details of your Terms, Commitments, plans and logged work.
Health access is optional. Term can read step count and workout metrics, and can save completed Set and Cardio workouts to Apple Health. Review or change access at any time in the Health app or iOS Settings.
If live workout information is not appearing on Apple Watch, confirm that the Watch is paired, the Term Watch app is installed, Bluetooth is available, and Health permissions have been granted.
Calendar access lets Term show events from calendars you select alongside your timeline. Location access supports local prayer-time calculation and live Cardio distance and pace. Notifications support reminders you choose inside Term.
These permissions remain under your control in iOS Settings. Term continues to work if you choose not to grant optional access, although the related feature will be unavailable.
Term uses Apple's App Store purchase system. If an existing Premium purchase is not recognised, open Term's purchase screen and choose Restore Purchases while signed in to the Apple Account used for the original purchase.
Billing, refunds and subscription management are handled by Apple through your App Store account.
